Privacy Policy

Artificial Grass Pitch Line Marking is committed to protecting your privacy and handling your personal information responsibly.

Artificial Grass Pitch Line Marking is a trading style of Touchline Marking Systems Limited, registered in England and Wales under company number 05314841.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Information We Collect

We may collect personal information when you contact Artificial Grass Pitch Line Marking, submit an enquiry through our website, request information about our services or communicate with us by telephone or email.

The information we collect may include:

Your name
Company, school, sports club or organisation name
Email address
Telephone number
Site or project address
Details about your artificial grass pitch and line marking requirements
Information provided within enquiries or correspondence
Technical information relating to your use of our website

We only collect information that is relevant to responding to enquiries, providing our services and operating our business.

How We Use Your Personal Information

Artificial Grass Pitch Line Marking may use your personal information to:

Respond to enquiries
Discuss your artificial grass pitch line marking requirements
Arrange site visits or surveys
Prepare quotations and proposals
Provide artificial grass pitch line marking and associated services
Manage projects and customer relationships
Process payments and maintain financial records
Respond to questions, complaints or support requests
Improve our website and services
Meet contractual, legal and regulatory obligations
Prevent fraud and protect our business

We only process personal information where we have a lawful basis for doing so.

Lawful Basis for Processing

Under UK data protection law, we may process your personal information where:

You have provided consent
Processing is necessary to provide a service or fulfil a contract
Processing is necessary before entering into a contract with you
We have a legitimate business interest in processing the information
Processing is necessary to comply with a legal obligation

Where we rely on legitimate interests, we consider your rights and interests before processing your personal information.

Sharing Your Information

Artificial Grass Pitch Line Marking does not sell or rent your personal information.

We may share information with trusted third parties where necessary to provide our services or operate our business. These may include contractors, suppliers, professional advisers, IT providers, website service providers, payment providers and organisations involved in delivering your project.

We may also disclose personal information where required by law, regulation, court order or another lawful authority.

Third parties processing personal information on our behalf must handle it securely and in accordance with applicable data protection requirements.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

Retention periods may depend on the nature of your enquiry, whether you become a customer, contractual requirements, accounting obligations and other legal requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Cookies and Website Data

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve its performance.

Cookies may collect information such as your browser type, device type, IP address, pages visited and interactions with the website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Please refer to our Cookie Policy for further information about the cookies used on our website.

Website Analytics

We may use analytics services to understand how visitors find and interact with our website.

Analytics information helps us understand website usage, identify popular pages and improve the experience provided to visitors.

Where required, analytics cookies will only be used after you have provided consent.

Data Security

Artificial Grass Pitch Line Marking takes appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is restricted to individuals and service providers who require it for legitimate business purposes.

Although we take reasonable measures to protect personal information, no method of electronic transmission or storage can guarantee complete security.

International Data Transfers

Some service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used in accordance with UK data protection law.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain types of processing
Request the transfer of your information
Withdraw consent where processing relies on consent

These rights may be subject to certain legal conditions and exemptions.

To exercise your data protection rights, please contact Artificial Grass Pitch Line Marking using the contact details provided on our website.

Marketing Communications

We may contact you about relevant services where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided within applicable marketing emails.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Artificial Grass Pitch Line Marking is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our services are primarily intended for schools, sports clubs, leisure facilities, local authorities, businesses and other organisations requiring artificial grass pitch line marking services.

We do not knowingly collect personal information directly from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, legal obligations or data processing practices.

The latest version published on our website will apply.

Contact Artificial Grass Pitch Line Marking

If you have questions about this Privacy Policy, how we handle your personal information or your data protection rights, please contact us using the details provided on our website.